Return and Refund Policy, Company Terms and Conditions

Booking Policy: 

Reservations can be made by paying a non-refundable deposit, which will secure the booking. The deposit amount is 33% will be invoiced at the time of booking. 

The remaining balance must be paid by the date stated in the final invoice. 

Changes to the booking dates or other details may be allowed, subject to availability and at the discretion of the photographer. 

Additional fees may apply for any changes made. 

In the event of cancellation by the client, the deposit will not be refunded. However, if the photographer cancels the booking due to circumstances beyond their control, a full refund of the deposit will be provided. All payments, including the deposit and remaining balance, must be made in the specified currency and through the provided payment methods. 

Any transaction fees or currency conversion costs are the responsibility of the client. 

The client acknowledges that they have read and agreed to the booking policy, and any specific terms and conditions related to the product or service being booked. 

The photographer and or business owner reserves the right to refuse or cancel any booking at their discretion. By making a booking and paying the deposit, the buyer indicates their acceptance and agreement to comply with the booking policy. 

If you have any further questions relating to bookings and deposits, please contact info@gilham-martinstudio.com 

Post Processing Time Spent: 

These terms outline the post-processing time spent by our company in providing services to our clients. The post-processing time spent on any project will be clearly communicated and agreed upon with the client before the commencement of work. 

Our standard post-processing time may vary depending on the complexity of the project and the client's specific requirements. This time frame will be discussed and agreed upon in advance. 

Any changes or additions to the project scope may result in an increase in post-processing time spent, which will be communicated to the client and agreed upon before implementation. 

We will make every effort to meet the agreed-upon post-processing time frame. However, unforeseen circumstances such as technical issues or unexpected delays may impact the timeline. In such cases, we will communicate any changes to the client promptly. 

If the client makes additional changes to the agreed-upon post-processing time, extra charges will be incurred. The client is responsible for providing all necessary information, materials, and feedback in a timely manner to ensure efficient post-processing time. 

Any delays caused by the client, such as late feedback or change requests, may result in an extension of the post-processing time frame. 

Our team will strive to provide high-quality post-processing services within the agreed-upon time frame. If the client is not satisfied with the result, we will collaborate with the client to address any concerns and make necessary revisions. 

By engaging our services, the client agrees to these terms of business regarding post-processing time spent. If you have any questions or require further clarification, please do not hesitate to contact us. 

It is important to fully understand what is included in the package, such as the number of hours of coverage, the number of photographers or videographers, and any special features or add-ons. 

It is also important to be aware of the cancellation policy in case of any unforeseen circumstances that may arise. 

Acknowledgment and acceptance of Terms and Conditions: 

These terms and conditions serve as a legal agreement between you and our company. 

Please review the terms and conditions carefully. If you have any questions or concerns, feel free to contact us for clarification before proceeding with your booking or estimate acceptance. 

Thank you for choosing us for your needs, and we look forward to serving you. 

Returns 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, you can contact us at info@gilham-martin-studio.com. Please note that returns will need to be sent to the following address: 24D Ellesmere Street, North Perth, 6006 Western Australia. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@gilham-martin-studio.com. 

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

European Union 14 day cooling off period notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

Refunds We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we have approved your return, please contact us at info@gilham-martin-studio.com.